QUESTIONS AND ANSWERS

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How is your accommodation?

We feel that it is a great setting for school groups as Trinity House used to be two houses and we can still use them in that way. We have allocated names for each house. Caernarfon House is the boys' house and Conwy House the girls' house.

Is there first aid available?

Yes, we do have a first aid box available in each house, it is checked weekly and we will explain to the teachers where the key is located. Two staff members also have Paediatric First Aid Training. 

Who is in charge if something happens during the night? 

A  Night Porter is on duty for fire marshall, added security and any additional needs.

What do you do regarding fire safety?

The house has been approved by North Wales fire safety officers, they come regularly for inspections. When the group arrives we give a chat explaining what they need to do, there are also notes in each room plus staff are available during the day and the Night Porter is also the  Fire Marshall should the building need to be evacuated.  

What about pupils with special needs?

We can accommodate children with different learning needs, we have had schools in the past with special needs who booked exclusive use. We would suggest that you let us know if you have a child/children in your group with learning needs.

Do your prices include VAT?

No, our prices do not include VAT.

Do your staff members have a DBS

Yes, all our current staff have been DBS checked.

Do you have a first aid staff?

We do have members of staff who are First aiders this information will be in reception.

Do you have public liability insurance?

Yes, we do have all the insurances for our business.

What are your accommodation arrangements?

We have options available to suit every school, therefore, please email for further information. 

What kind of food do you provide?

We have many experiences with catering, we offer continental breakfast which consists of toast, brioches, cereals, juice and fruits, a packed lunch (upon request) which consists of a sandwich, packet of crisps, biscuits and a piece of fruit and an evening meal which consists of a starter, main course and desserts and at 21.00 h  we offer them milk and biscuits.

Are you able to cater for students who have dietary requirements?

Yes, please make us aware of any students who have dietary requirements and we can cater for them when preparing food.  We have staff who have gained a certificate in 'Allergy Awareness'.

Can we have exclusive use of the building?

Yes, we can offer you exclusive use of the building.

What school year group are best suited to coming?

We can accommodate children from year 2 up to year 6, we also cater for secondary school children.

What security does the building have?

We have CCTV cameras placed in corridors and main areas. External doors are fitted with coded locks and only staff members know the codes.

What are the usual meal times?

We can be flexible although here is a guideline- 8.00 and 8.30 breakfast

17.30 to 18.00 and 18.00 to 18.30 evening meal.

If the weather is bad what kind of activities could we do?

We have a large 60 inch screen, you can choose to watch a movie.

Just down the road, we have Bonkers an indoor area for children to play in and if you wish you can have sole use too. An extra cost for entry applies

We can also offer you a selection of games and books.